As an Internet company, Vizik.com is essentially a 'value' retailer whose whole business is geared towards delivering great products at even better prices, as efficiently as possible.  By investing in technology to streamline our internal procedures we've been able to keep our prices low, which, when combined with our ability to quickly process and deliver your orders thanks to our constantly developing logistics engine, is the main reason customers choose to shop online with Vizik.com.

We do not offer a telephone service for pre or post sales enquiries.  For more information about our approach, please visit our "customer promise".

Following the fine examples set by other leading Internet retailers, we believe we can satisfy the needs of our consumer customers more readily via electronic means, than we've historically been able to achieve with a telephone and electronic approach.

Our website includes all the product information we have available to us. Alternatively, we recommend the websites of our manufacturer partners.

There's also a full online FAQ section on our website that will guide you through using our online self-service tools.  

We hope you'll appreciate the benefits of our approach and of course, will continue to leverage technology to further enhance your all-round Internet shopping experience in the future.

In order to use our site you have to have your cookies enabled. To enable cookies, follow the instructions below for the relevant browser.

Mozilla Firefox (1.5 final release and earlier)
Go to the "Tools" menu.
Select "Options".
Select the "Privacy" icon in the left panel.
Check the box corresponding to "Allow sites to set cookies".
Click "OK" to save changes.
Netscape 7.1/Mozilla 5.0
Select "Preferences" from the Edit menu.
Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
Under "Privacy & Security", select "Cookies."
Select "Enable all cookies".
Click "OK".
Microsoft Internet Explorer 6.0+
Select "Internet Options" from the Tools menu.
Click on the "Privacy" tab.
Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
Click "OK".
Microsoft Internet Explorer 5.x
Select "Internet Options" from the Tools menu.
Click on the "Security" tab.
Click the "Custom Level" button.
Scroll down to the "Cookies" section.
To enable:
Set "Allow cookies that are stored on your computer" to "Enable".
Set "Allow per-session cookies" to "Enable".
Click "OK".
Opera 7.x
Select "Preferences" from the Tools-menu.
Click the Privacy selection near the bottom left of the window.
To enable:
Enable cookies checkbox must be checked.
Accept all cookies should be selected in the "Normal coookies" drop-down.
Click "OK".
Safari (all versions)
Select "Preferences" from the Safari menu.
Click on the Security icon.
Under Accept Cookies the "Always" or "Only from sites you navigate to" must be selected.
Click "OK".

Our privacy policy you can view here

Buyer shall examine all merchandise promptly on receipt thereof. Buyer shall notify seller of all claimed shortages or damaged merchandise within (1) day of receipt of goods. Failure to give such notice shall be deemed an acceptance of the goods as of the date of shipment.

Buyer may return DOA defective merchandise for exchange to seller within (3) days of receipt of goods, provided buyer obtains (RMA) NUMBER from seller prior to returning goods. Seller shall reserve the right to have buyer return defective or DOA merchandise directly to the manufacturer or other service center for repair or replacement. Seller makes no warranty, express or implied, other than those specifically set forth herein.

All returns other than DOA are subject to sellers prior approval within (7) days of the receipt of your order. No merchandise shall be returned for exchange, credit, repair or refund without a RETURN AUTHORIZATION NUMBER (RMA) supplied by the seller. All service and shipping charges shall be non-refundable.

Under no circumstances shall non DOA merchandise be returned for credit or refund unless goods are undamaged, in original unopened packaging, in resalable condition and unused. There is no exception to this policy.

Vizik will not issue any credit for shipments that were refused and therefore returned to us for any reason. Orders cannot be cancelled once they are processed and shipped. All order cancellations are subject to a 15% cancellation fee.

Configure-to-order, personalized or other customized products may not be returned for refund or exchange under any circumstances unless such product is Dead on Arrival (see the section below for more detailed information on such Dead on Arrival products). If the item is returnable and you send it back to us unopened in the original box, Vizik will offer you a refund based on your original method of payment. You must return the product to Vizik within (3) calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. Vizik will assess a 20% restocking fee on any returned hardware or accessory.

Please note that Vizik does not permit the return of or offer refunds for the following products:

    • Product that is custom configured to your specifications, including personalized products such as memory and hard drive upgrades

    • Opened memory, including storage devices such as memory sticks

    • Opened software

    • Electronic software downloads

    • Vizik Gift Cards

    • Vizik Gift Packaging

NOTE: Vizik recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) insure your package for safe return to Vizik so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Dead On Arrival (DOA) Product: System Failure Out of the Box. Hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please contact us within 24 hours.

If Vizik determines that a returned product is not DOA, Vizik will apply standard manufacturer product warranty to the product. Further, if Vizik determines that you have misrepresented a returned product’s condition and that the product is not DOA, Vizik may impose a 200 GBP handling fee.

In the rapidly expanding world of electronic commerce, security is paramount. Despite booming Internet sales, widespread consumer fear that Internet shopping is not secure still keeps millions of potential shoppers from buying online. Only if customers trust that their credit card numbers and personal information will be kept safe from tampering, and that their bank transfer payments will be going to a safe and trustworthy organization you can run a successful online business.

For Vizik.com, our customer security and securing our shopping site is paramount. If consumers perceive that their information might be compromised online, they are unlikely to do their shopping on the Internet. Vizik.com uses world leading providers and implements the highest security measures to protect our site and our customers. Therefore, you can be assured that when shopping at Vizik.com you are dealing with a professional company that meets the highest possible standard.

Vizik.com is fully certified through buySAFE, holds SSL certificate, Domain Origination Certified Seal as well as is HACKER SAFE certified. Look for these seals throughout our site.